We stand behind our products.
HealthLight manufactures the highest quality, most durable and reliable light therapy products available.
Due to COVID-19 Pandemic, Service Guarantees are being suspended by our Carrier Partners. You may experience service delays during this time. Please validate the address you are shipping to is open and able to accept deliveries.
Warranty and Return Policy
HealthLight LLC warrants each device to be free from defects in materials and workmanship for:
Clinical Systems and Controllers
2 years from the shipment date.
1 year from the shipment date.
How to submit a device for repair:
All repair orders require our form to be completed, printed and submitted with your unit. Please include all equipment - cords & controllers - when sending products for repair.
How long is the turnaround time for servicing my HealthLight equipment?
3-5 business days once we receive it in our facility. Please keep in mind this does not include your shipping days to and from HealthLight.
How much will it cost to repair my HealthLight equipment?
- Warranty repairs (US dollars): Any controller or pad $0 + shipping and handling
- Non-Warranty repairs (US dollars) per item + shipping and handling:
|Two/Three Port Controller||$100|
|Six Port Controller||$200|
|USB style connected pads||$150|
All Express Systems: $290
Limited time offer:
DIN connector style product - $100 trade-in allowance for new HealthLight product orders.
Please note that we no longer repair DIN products.
Standard Shipping and Handling: $23 *contiguous US only
Expedited Shipping and Handling: Available upon request at additional cost. *contiguous US only
Please send the item(s) needing repair along with the completed repair form to:
920 East State Pkwy, Unit B
Schaumburg, IL. 60173
We recommend using a service that will provide tracking. FedEx or UPS are the most reliable. If you don't have a box or packing material, you may go to a FedEx or UPS store and they can pack it up for you.
What happens next?
Upon receipt of your device needing repair, HealthLight will send a replacement or 100% refurbished unit to you the next day if available. If a replacement isn't available, repair turn-around time will be approximately 2 days after receipt of the defective product.
HealthLight strives for only the best quality therefore we do all repairs in-house in our Schaumburg, Illinois ISO 13485 certified manufacturing facility.
Call Customer Service at 888-395-3040 about repairs.