We stand behind our products.

3-5 business days once we receive it in our facility. Please keep in mind this does not include your shipping days to and from HealthLight.

Warranty repairs (US dollars): Any controller or pad $0 + shipping and handling
Non-Warranty repairs (US dollars): per item + shipping and handling

Clinical Systems

Two Port Controller: Up to $175
Three or Six Port Controller: Up to $250
USB style connected pads: Up to $250

All Express Systems: Up to $300

** Note : If your system is more then 4 years old, additional charges above the stated prices may be incurred to repair your unit and will be added to the repair cost.

DIN connector style product - $100 trade-in allowance for new HealthLight product orders.

Please note that we no longer repair DIN products.

Standard Shipping and Handling: $25 *contiguous US only

​Expedited Shipping and Handling: Available upon request at additional cost. *contiguous US only

Please send the item(s) needing repair along with the completed repair form to:

HealthLight LLC
Repair Department
25 Hi-Tech Drive
Oglesby, IL 61348

We recommend using a service that will provide tracking. FedEx or UPS are the most reliable. If you don't have a box or packing material, you may go to a FedEx or UPS store and they can pack it up for you.

Upon receipt of your device needing repair, HealthLight will immediately begin to repair items within warranty and request a payment method for repairs not in warranty. Repair turn-around time is typically 1-2 days after receipt or payment approval.

HealthLight strives for only the best quality, therefore we do all repairs in-house at our manufacturing facility.

Contact Customer Service at customerservice@healthlightllc.com or 312-669-1053 about repairs.